Frequently Asked Questions

Trade is designed for business customers looking for wholesale IT equipment. The available stock is presented as lots rather than as a consumer web shop.

You can browse available lots and review their details without signing in. A registered and activated account is required to place an order request, suggest a price or submit an auction bid.

After registration, use the activation link sent to your email address. If it does not arrive, check your spam folder and make sure the address entered during registration is correct.

A lot is a wholesale group of products offered together. The lot page shows its total quantity, total value and the main product information available for that stock.

Not necessarily. A displayed unit price may be an average for the lot. Individual items can have different prices depending on their model, specification or condition. Use the downloadable Excel file to review the item-level data and prices.

Open the lot and download its Excel file. It provides the detailed stock lines available for that lot, including item-specific information. If anything needs clarification, use Ask a Question or contact the responsible sales manager.

Your request is recorded and sent to the responsible sales contact. This does not complete a purchase or charge you. A sales manager will contact you to confirm availability, commercial terms and the next steps.

No automatic reservation or final sale is created on the website. Please wait for confirmation from the sales manager before treating the stock as reserved or purchased.

Enter the price you would like to propose and submit it. The offer is sent to the sales team for review; it is not accepted automatically. A manager will contact you if the offer can be discussed further.

No. Trade does not process online payments. Invoicing, payment arrangements and delivery details are handled directly with the sales manager after the request has been reviewed.

Sign in, open the auction lot and enter a valid bid that meets the amount shown on the page. Your bid is recorded and shared with the responsible team. Follow-up and final confirmation take place directly with sales.

It opens your email application with the relevant recipient and lot information prepared for you. Add your question and send the message from your email account.

The responsible sales manager reviews it and contacts you using your account details. They will clarify availability, the final offer, invoice, payment arrangements and delivery.